FAQs Q: Which scent machine is suitable for my place or my project? A: Please kindly tell us the cubic meters ( or square meters, square feet) of your place or project, we will choose the suitable one for you. Here is our contact way: Whats app +86 13760775194 Q: What to do if I don’t like your product? A: Please kindly note we have the ODM service for you. Just tell us your technical data and your design, we could design and produce the product for you. Q: What to do if I have my own brand ? A: Please kindly note we could make your brand on our machines and the oil bottle if reach our MOQ, just talk with us via info@charm-aroma.com or +86 13760775194 whats app. Q: How to use your scent machine? A: Don’t worry, dear. After you place the order, we have all the operation video to you for learning. It is not difficult but need to learn for the first time. Q: How to solve if the accessory is broken when I receive? A: Don’t worry, dear. Please kindly note we have the one year free warranty, if you comply with our warranty policy,the warranty policy is in our official website and in the user manual also, we will send you the new accessory for free. Q: Do you have the return policy? A: Please kindly note we only have the warranty policy and don’t have the return policy. Q: Can I get a sample first? A: Sure, the first sample order is acceptable, and from the second order, need to order the wholesale quantity. Q: Can I get the product without logo? A: Sure no problem, we could provide the machines, oil bottles ,packing box without our logo. Q: How many capacity of your oil? A: Please kindly note we have several options included 3ml, 150ml, 500ml, 1000ml and 5000ml, 25000 or customized.